Our Code of Conduct and Trust & Safety standards for all members
At 29 Travel Club, we believe that trust is the foundation of our community. Our members open their homes to strangers and travel to unfamiliar places, which requires a shared commitment to respect, responsibility, and integrity. These Community Guidelines establish the standards of conduct that all members must follow to maintain the safety, security, and wellbeing of our community.
Violations of this Code of Conduct breach the trust within the 29 Travel Club network and can cause others distress, inconvenience, and frustration—even if the violation doesn't result in significant property damage or health and safety risks.
When a member reports a potential Code of Conduct violation, 29 Travel Club files the complaint in a confidential Incident Report. Our Trust and Safety team will investigate the report and, if necessary, contact relevant community members to gather information about the incident.
We understand that honest mistakes happen. A single honest mistake—such as accidentally damaging a lamp or oversleeping on check-out day—is typically not grounds for removal from 29 Travel Club. However, honest mistakes become concerning when they form a pattern of behavior or when a single violation is particularly serious, egregious, or dangerous.
If two (2) Incident Reports are filed regarding one member, our Trust and Safety team will perform a comprehensive evaluation of that member's conduct to determine if there is a pattern of violations.
If a pattern is found: membership revoked, all credits canceled, and access removed immediately.
"Major" violations are particularly serious and are defined as those that meet one or more of the following criteria:
Could reasonably be expected to endanger the health, safety, or security of any 29 Travel Club members, guests, neighbors, or personal property, whether through intentional action, negligence, or recklessness.
Include theft of any kind, illegal drug use, fraud, or any other unlawful behavior on or related to the property.
Include lying, withholding, or misrepresenting important information to the 29 Travel Club team or fellow members. This includes failing to report property damage, hiding incidents, misrepresenting identity, or providing false information during an investigation.
Include any aggressive, threatening, harassing, pejorative, or discriminatory behavior toward any member, guest, or vendor—whether verbal, written, or physical.
Include unauthorized recording (audio or video), copying keys, sharing home access with others, or using 29 Travel Club content in fraudulent, misleading, or unauthorized ways.
Any Major Violation results in immediate account suspension until our Trust and Safety team completes an investigation.
While suspended, members may not:
If investigation confirms a Major Violation:
For more detailed guidance on your responsibilities, please review these resources:
If you believe another member has violated our Code of Conduct, please report it immediately through your 29 Travel Club account or by contacting our Trust and Safety team.
Email: [email protected]
When reporting, please provide:
All reports are treated confidentially and investigated promptly.
We are committed to investigating all reports fairly and thoroughly. We believe in giving members the opportunity to explain their actions and provide context. However, we also prioritize the safety and trust of our entire community.
We will always:
We will not tolerate:
For detailed information about our cancellation and privacy policies, please visit the full policy pages:
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