Host & Guest Responsibilities

Clear expectations for a successful 29-day exchange

Host Responsibilities

Property Condition

  • •Deliver the property clean, exactly or better than when the guest arrived
  • •Ensure all appliances are in working order
  • •Provide clean linens, towels, and basic toiletries
  • •Maintain safe and sanitary living conditions
  • •Disclose any property issues or limitations upfront

Key Handoff & Access

  • •Arrange secure key handoff with proper ID verification
  • •ID verification does not need to be personal—non-contact handoff is acceptable
  • •Provide clear instructions for key pickup location and timing
  • •Ensure all keys are labeled and functional
  • •Provide backup access method if needed

Documentation & Support

  • •Provide comprehensive house manual with WiFi, utilities, appliance instructions
  • •Include emergency contact information and local services
  • •Provide written house rules and expectations
  • •Be available for emergencies or urgent questions
  • •Respond to guest inquiries within 24 hours

Property Protection

  • •Maintain homeowner's insurance throughout the exchange
  • •Provide guest with property emergency procedures
  • •Document property condition with photos before guest arrival
  • •Clarify what is and isn't included (parking, storage, outdoor areas, etc.)
  • •Establish clear communication protocol for issues

Guest Responsibilities

Property Care

  • •Return the property in the same clean condition as when you arrived
  • •Treat the home with respect and care
  • •Report any damage or issues immediately
  • •Use appliances and utilities responsibly
  • •Keep the property clean and organized throughout your stay

House Rules & Conduct

  • •Follow all house rules provided by the host
  • •Respect quiet hours and neighborhood standards
  • •Do not host unauthorized guests or parties
  • •Respect the host's personal items and spaces
  • •Comply with local laws and regulations

Communication & Transparency

  • •Provide valid ID for key handoff verification
  • •Communicate any issues or concerns promptly
  • •Inform host of any damage or accidents immediately
  • •Respect the host's privacy and boundaries
  • •Provide honest feedback and reviews after your stay

Practical Responsibilities

  • •Arrange your own transportation and logistics
  • •Handle your own meals and groceries
  • •Pay for any utilities beyond normal usage
  • •Arrange your own insurance or coverage if needed
  • •Leave the property by agreed-upon checkout time

Property Condition Standard

The guest will return the property clean, exactly or better than when they arrived. This includes all rooms, bathrooms, kitchen, and common areas. Any damage beyond normal wear and tear may result in charges from the refundable deposit.

Key Handoff Process

Key handoff requires proper ID verification from the guest. A valid ID (driver's license, passport, etc.) must be shown. This verification does not need to be personal—a secure, non-contact handoff is acceptable. The host can arrange pickup at a designated location or through a trusted third party.

Dispute Resolution

If disputes arise regarding property condition, damages, or other issues, 29 Travel Club will review evidence (photos, documentation) and work with both parties to reach a fair resolution. The refundable deposit may be used to cover legitimate damages beyond normal wear and tear.